Return and Refund Policy

At KG Boutique, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied with your order, our Return and Refund Policy outlines the process for returning items and obtaining refunds or exchanges. Please read the following information carefully.

Eligibility for Returns：

You may return eligible items within 30 days from the date of delivery for a full refund or exchange, provided that:

The item is unused and in its original condition, including all packaging, tags, and accessories.

You have the original receipt or proof of purchase.

Non-Returnable Items：

Certain items are non-returnable, including but not limited to:

Gift cards
Sale items or items marked as final sale
Underwear and swimwear (for hygiene reasons)

Return Process：

To initiate a return, please follow these steps:

Contact Customer Service: Email us at info@kgboutique.store with your order number and the reason for your return.

Receive Return Authorization: Once we confirm that your item is eligible for return, we will provide you with instructions for returning the item.

Prepare Your Package: Carefully pack the item in its original packaging. Include the packing slip or a note with your order number.

Ship Your Return: 4344 W Indian School Rd APT 27, Phoenix, AZ 85031, United States

Refund Process：

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. The refund process includes the following steps:

Inspection: We will check the item for wear or damage.

Approval/Rejection: You will be notified via email whether your return has been approved or rejected based on our inspection.

Processing Refund: If approved, we will process your refund to the original payment method used during checkout within 5 business days.

Exchanges：

If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. Your original item must be returned first before we can process the exchange.

Note: If the replacement product has a different price , we will notify you of the price difference, which you will need to pay before the replacement product is shipped. If the replacement product has a lower price, we will refund the price difference to you.

Return Shipping Costs：

If the return is due to a product defect, wrong item sent, or manufacturing error, we will cover the return and exchange shipping costs.

If the return is due to personal reasons (e.g., changing one's mind, selecting the wrong size but the product itself is not defective), the customer will be responsible for all return shipping costs. In this case, the customer will also be responsible for the exchange shipping costs.
No restocking fees are charged.

Damaged or Defective Items：

If you receive a damaged or defective item, please contact us within 30 days of receiving the item. We will either replace the item or issue a full refund based on your preference.

Order Cancellations：

If you need to cancel your order before shipment, please contact our customer support team immediately. If your order is successfully cancelled before shipment, we will waive all handling fees and refund the full amount to your original payment account within 5 business days. Once the product has shipped, the order cannot be cancelled, and any return requests will be subject to our standard return policy.